Return policy for Rose + Tye (R+T) purchases

This Policy operates in addition to your consumer rights under Australian law. It is not intended to exclude or otherwise interfere with those rights.

Faulty Items:

If the products you have purchased from us are faulty, wrongly described or completely different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased.

The exception to this is where there is a minor variation in colour of the item. We make our best efforts to reproduce every colour accurately and use only the best quality paints. However, the nature of screens is such that colour is represented differently depending on the screen you’ve viewed our website from.

Change of Mind Purchases:

I always hope you love all things Rose + Tye. But should you be less than happy with your Rose + Tye purchase, and the item isn’t personalised, then you are welcome to return it provided it is in saleable condition. 

The returned items must not be customised/personalised items or gift cards.

If a piece is returned between 15-30 days a refund will not be issued but you can receive a Rose + Tye gift card for the purchase price of the product. Past 30 days an item cannot be returned for refund, exchange or gift card.

All items will be returned to the original forms of payment less shipping charges. If, for some reason, we are unable to return the funds to your original payment form, an exchange or store credit will be issued.

Gift Cards are non-refundable and will not be replaced if lost or stolen.

Bundles, sets and kits: you must return all components of a bundle, set or kit in order to receive a refund for any portion of the purchase price.

Returning a Purchase

Whatever the reason you want to return your purchase, please get in touch with us prior to shipping any return. Rose + Tye does not provide pre-paid return labels unless the item was damaged or faulty.

When shipping a return, we highly recommend adding tracking information for your personal records. 

Send your Rose + Tye return to:

PO Box 3284

Robina Town Centre

Queensland 4230

ATTN: Returns

Returns Process

Once sent, please email hello@roseandtye.com.au to provide your tracking information.

Once received, we’ll process the refund and notify you via email. Your refund will be credited back to you in 1-5 days following this email depending on the payment method used to place your order.